OVERVIEW

At Zolo Gifts, we strive to provide high-quality jerseys and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a return policy to address any issues. Please review our Return Policy below for details on how to return or exchange items.

RETURN ELIGIBILITY

1. Return Period

You may return your jersey within 30 days of the original purchase date. Returns outside of this period will not be accepted.

2. Condition of Items

To be eligible for a return, the jersey must be unused, in its original condition, and in the original packaging. Any signs of wear, damage, or alteration may disqualify the item from being returned.

3. Non-Returnable Items

The following items are not eligible for return:

• Jerseys that have been altered, resized, or customized.
• Jerseys that are missing the original packaging, tags, or accessories.
• Items purchased on sale or with promotional discounts.

RETURN PROCESS

1. Initiate a Return

To start a return, please contact our customer service team at support@zologifts.com with your order number and reason for the return. We will provide you with a return authorization and instructions for sending back the item.

2. Return Shipping

You are responsible for the cost of return shipping unless the item is defective or the return is a result of our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Packing Your Return

Please pack the jersey securely in its original packaging, including all accessories, tags, and documentation. Ensure that the package is properly sealed to prevent any damage during transit.

4. Processing Your Return

Once we receive and inspect your returned jersey, we will process your refund or exchange. This may take up to 5-7 business days. You will receive an email notification once your return has been processed.

REFUNDS

1. Refund Method

Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

2. Refund Amount

The refund amount will include the cost of the jersey minus any shipping fees. If the return is due to a defect or error on our part, the return shipping cost will also be refunded.

DEFECTIVE OR DAMAGED ITEMS

1. Reporting Defects

If you receive a defective or damaged jersey, please contact us within 7 days of receipt at support@zologifts.com. We will arrange for a replacement or refund based on the issue.

2. Return Shipping for Defective Items

If the return is due to a defect or damage, we will cover the return shipping cost. We will provide you with a prepaid return label and instructions.

CONTACT US

For any questions or assistance with returns or exchanges, please contact our customer service team at:

Zolo Gifts

Email: support@zologifts.com 

Business & Manufacture Address: EGGCOP JOINT STOCK COMPANY Phong Phu Plaza, 174 Ba Trieu, Phuong Phu Hoi, Hue, Thua Thien Hue

US Address: 1500 Stadium Way, Los Angeles, CA 90012, United States